Policies

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Contracts and Invoicing

Signing Contracts

Your signature indicating approval, along with an initial payment, is required for Eagle Soars Consulting to begin work. Upon signing of the proposal, please fax a copy to us at 866-525-1402 and then mail the original with the initial payment outlined in the proposal.  When we receive the faxed copy of the proposal, we’ll send you a welcome email along with a project production schedule. However, work will not begin until the initial payment is received and processed.

Invoicing

You will be invoiced according to the terms and conditions outlined in the proposal you signed. All invoices are due within fifteen (15) days of receipt. After fifteen (15) days, unpaid invoices will be charged a finance charge in the amount of 18% per year or a flat fee of $29 (whichever is greater). Invoices not paid within sixty (60) days will be sent out for collection.

We accept checks, money orders, and Mastercard and Visa Debit/Credit Cards. If you would like to pay by Debit/Credit Card, please contact us for a “Debit/Credit Card Release” form so we may process your payment.

We are a “green” company and send all our invoices by email. While it may not be the norm for many businesses, we think it’s important to do our part to save trees and fuel by not using regular mail for sending something that can be transmitted electronically.

Performance of Services

Eagle Soars Consulting will perform all services outlined in your contract in a professional manner in accordance with best prevailing industry standards.

Confidentiality

You should expect that any information or material provided will be treated confidentially and that all reasonable efforts will be taken to safeguard it.  If requested, we can provide and will willingly sign a nondisclosure agreement.

Ownership

Eagle Soars Consulting’s final output becomes your property after receipt of final payment, except where otherwise indicated.  However, all preparatory materials (sketches, concepts not utilized, artwork, mechanical files, computer files, etc.) remain the property of Eagle Soars Consulting.

Approvals

It is the client’s sole responsibility to review all material before production and to attest to its accuracy.  Eagle Soars Consulting will not be responsible for production errors that were approved by the client.

Non-Use

In accordance with accepted professional services practice, the client is financially obligated for work done, whether or not it is utilized.  In the event of dissatisfaction, Eagle Soars Consulting will attempt to reconcile the differences.  In the event, there is no reconciliation, Eagle Soars Consulting will resign from the project.

Recurring Contracts

For clients with recurring monthly marketing contracts, you will be required to make payments on the 1st day of every month by credit/debit card. When you receive a proposal from Eagle Soars Consulting, you will also receive a “Debit/Credit Card Release” form. This form must be completed and returned with your signed proposal.  We will then process your debit/credit card information as a recurring billing where the payment will be processed automatically on the 1st day of every month. If you order additional services during a month, you will receive a regular invoice and will have the option to pay for that invoice by credit/debit card or check.

Estimates and Pricing

Consultations

Eagle Soars Consulting will make one (1) free, introductory visit to a prospective client.  Subsequent calls will be part of a billable assignment, unless both parties agree otherwise.

Pricing

Eagle Soars Consulting has set standard prices for our products and services and we remain firm on the prices quoted.  With each proposal, we talk with you to identify your project goals and objectives and then create a detailed scope of work.  If the pricing doesn’t fit into your budget, we review the scope of work with you and discuss how we may modify it to fit into your budget.

We don’t undercut pricing to get a project and then issue change orders.  The only time pricing is changed is when you change the scope of work.  In those cases, we will provide you with a new proposal and will secure your approval before starting any new work.  We believe this policy allows us to be a good steward of our talents while letting you know our pricing is fair and honest from the start.

Proposals

All pricing is determined based on your specific marketing or training needs.  We listen to your needs before we develop a detailed cost proposal.  The proposal will identify the scope of work, pricing, payment requirements and special terms and conditions.  All pricing is standard and firm from the time you receive our proposal and up to sixty (60) days following.

We are a “green” company and send all our proposals through email or an electronic signature service. While it may not be the norm for businesses, we think it’s important to do our part to save trees and fuel by not using regular mail for sending something that can be transmitted electronically.

Your signature indicating approval, along with a deposit payment, is required for Eagle Soars Consulting to begin work.  Once accepted, we will not exceed the price quoted in our proposal unless you modify the scope of work.  In that event, we will submit a new proposal and will secure your approval prior to proceeding with the new work.

Speculative Work

Work will not be done “on speculation,” (i.e. to have the assignment contingent upon approval of the work). Speculative work is subject to widespread abuse, increases prices, and is considered unprofessional in the industry.

Privacy

What information do we collect about site visitors?

At our site we do not collect personally-identifiable information from individuals unless they provide it to us voluntarily and knowingly.  Eagle Soars only gathers personally-identifiable data such as names, addresses, zip/postal codes, email addresses, etc., when voluntarily submitted by a visitor.  Information we collect into three primary categories:

Information Site Visitors Give Us: We may receive and store the information you enter at our web site, provide to us on any of our forms or give to us in any other way.  You can always choose not to provide some or all of the information we request.  This information is used solely by Eagle Soars and its subsidiaries or other entities in furtherance of Eagle Soars’ activities.

Automatic Information: Whenever you interact with Eagle Soars, we receive and store certain types of information.  For example, we may use “cookies” to obtain information when your web browser accesses this web site.  A cookie is an alphanumeric identifier that we transfer to your computer via your web browser and store on your computer’s hard drive.

On most web browsers you will find a “help” section on the toolbar.  Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off.

Email Communications: In order to make the email we send you more helpful and relevant to your interests, we receive and store certain types of information.  For instance, if your computer supports this functionality, we may receive a confirmation when you open an email we send you.  We may also receive a confirmation when you follow a hyperlink from one of our email messages to our web site.  If you want to stop receiving email from us, simply hit the “unsubscribe” link at the bottom of any broadcast email we send or contact us at askus@eaglesoars.com .

Do we share the information we receive?

We are not in the business of selling information about our site visitors.  We consider this information to be a vital part of our relationship with you and we treat it with great care and respect.  There are, however, certain circumstances in which we may share your data with certain third parties. We will share personally-identifiable information with third parties when (1) the person submitting the information authorizes us to share it; (2) sharing the information is a necessary operation of the site, for instance, to process a credit card transaction, or (3) we are required to by law.

Access to information about you.

If you desire to review your own personal information, to correct existing information or to remove your information, please contact Eagle Soars via email at askus@eaglesoars.com.  If you request removal of your personal information, you acknowledge that residual information may continue to reside in Eagle Soars’ records and archives, but Eagle Soars will not use that information for commercial purposes.

What about links to third-party sites?

You may be able to access third-party web sites through links available on this site.  You understand and agree that your use of such third-party sites will be governed by the privacy policies of those sites and not by this Privacy Policy.  Eagle Soars Consulting will not be responsible for the actions of the operators of such third-party web sites.  Additionally, we use third-party advertising companies to serve ads when you visit our web site. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other web sites in order to provide advertisements about goods and services of interest to you.

What about children?

Eagle Soars Consulting does not knowingly collect information from children under the age of 13.  We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce our Privacy Policy by instructing their children to never provide information on this site without their permission.

Terms of Use, Notices and Revisions

If you choose to visit this site, your visit and any dispute over privacy is subject to this Privacy Policy, including limitations on damages and application of the law of the State of North Carolina.  If you have a concern about privacy at our web site, please send an email with a detailed description of your concern to askus@eaglesoars.com and we will try to resolve it.  Our activities and the site change constantly.  The terms of use and this Privacy Policy may change also.  Our use of information we receive is subject to the Privacy Policy in effect at the time of our use of such information.  If we decide to change our Privacy Policy, we will post the revised Privacy Policy on this site.

The Environment

Our Environmentally-Friendly Business Practices

eco-friendlyWe believe in being good stewards of our environment. That is why we have adopted certain policies within our company to reduce the amount of paper we use and the waste we discard. Here are a few of the ways we help protect our local and global environment:

  • All our invoicing is done electronically.
  • All proposals are submitted electronically using a secure signature service or email.
  • Signed copies of proposals are stored on our server.
  • We use an eletronic fax service and do not print off faxes, but instead store them on our server.
  • Files and proofs sent to clients for review are done so by email.
  • Whenever possible, we pay our vendors using on-line payment methods.